Frequently Asked Questions
What's an "inn"?
Wings Hill is a small country inn. While terms are often used interchangeably, a "bed & breakfast" may be a bit homier; bathrooms may be shared, rather than private; and generally, meals other than breakfast are not available onsite. In some instances, common area space may be shared by guests and innkeepers alike.
A hotel is typically quite a bit larger, and as such offers more options ... like fitness rooms, spas, banquet halls, room service, valets, elevators, and honor bars. Because of its size, however, personalized attention is not possible, there are often many "nickel and dime" charges associated with your stay.
Why stay at an inn?
We provide a more intimate lodging experience. The owner/innkeeper will personally greet you, and each guestroom is unique decorated, with lots of unexpected little touches. You will of course receive a key to the inn and to your room, so that you can come and go as you please, and feel secure about your belongings.
And while, as a small property (just 6 rooms), we don't have a 24 hour front desk, or dedicated staff to park cars or shuttle luggage, the owners here are the innkeepers ... and the chefs, and the "bellhops", and the concierge. We live right here at the inn, and are able to give you more personal service than you'll ever find at one of those large chains. Not to worry, though; we've got our very own quarters, and you'll never need to pass us the remote for the TV in the Great Room.
Why choose Wings Hill Inn?
We've got many of the special touches you'd expect in a larger property; private bathrooms; amenities such as shampoo, conditioner, and lotion; hairdryers; irons; and wireless internet service. We also have a snack and hot beverage pantry available for your convenience, 24 hours a day. To maintain the charm (and quiet relaxation!) of a quaint, comfortable spot in the country, however, we don't have televisions or telephones in the guestrooms. (They're in the common areas for your use, instead.)
We're hands-on owners, chefs and innkeepers. As such, we're able to focus on the quality of service, atmosphere, and dining that makes a getaway worth the "getting". Our experience both in innkeeping and in the culinary arts means that the place, the feel and the food are an escape from the everday. Otherwise, what's the point in leaving home?! And should you have any concerns during your stay, you can rest assured that we're available to address and remedy the situation to the best of our ability.
Why so many policies?
Due to our small size, and the intimate layout of the inn, our policies are important to provide all our guests the best possible service. We've implemented our policies over the course of a decade of innkeeping, and have found that, in order to run the inn well, we do need to adhere to them.
What's the location like?
For those unfamiliar with the state, we're located in southern central Maine.
The area is often called the Kennebec River Valley; guidebooks and directories sometimes refer to it as the the "Lake and Mountains" region as well. In Maine, Interstate 95 runs the coastline from the New Hampshire line to Portland, then cuts inland up to Houlton, at the Canadian border. Route 95 passes Belgrade Lakes to the east, cutting through both Augusta (to our south) and Waterville (to our north).
Belgrade Lakes itself is a small, pictureqsue village amid a chain of lakes, between Augusta (the state capital) and Waterville. There are of course stores and restaurants here in the village, but it doesn't have the fevered, touristy atmosphere of the coast Summer is the busiest season, and while winter, spring and fall are beautiful with Nature's changes, the area retains a welcome quiet ... even a bit undiscovered! ... feel. The local festivities still have that small town vibe; the parades and fireworks, the strawberry shortcake event and the baked bean suppers, the picnic tables at water's edge at Penninsula Park, fishing off the bridge at the dam.
The region is popular for several reasons. The lakes and hills draw many visitors, offering a wide variety of excellent hiking, fishing and boating. The Kennebec and Sandy Rivers welcome rafters and paddlers looking for a bit more adventure. There are a number of golf courses as well, including top-rated Belgrade Lakes.
Additionally, several colleges (Colby, Thomas, and Kennebec Valley Tech) and schools (Kents Hill Prep) are conveniently located, and internationally attended children's summer camps abound on the lakes.
The Augusta Civic Center is a well-known concert and event venue, as is the Waterville Opera House; several smaller summer theatres call the area home as well.
For ski fans, this area is a great "home base"; Sugarloaf, Sunday River, Saddleback, Titcomb and the Camden Snow Bowl are an easy drive. And for shoppers of any season, Hallowell is a quaint, artsy town of antiques, shops and restaurants.
Last but not least, Belgrade Lakes is centrally located for convenient jaunts to the coast, as well as to Portland and Bangor.
For more details, visit our "Local Attractions" and "Itinerary" pages.
Do I tip the staff?
Our housekeepers help with breakfast service as well, so you may get to know them, and we are often asked about gratuities. While it is never required or expected, many guests do choose to leave a token of thanks in the room upon departure. A tip can be added to your room charge for convenience, if you wish.
How can I stay "connected"?
While most guests find that their cell phone services works in the area, some are unable to get reception. We do have a guest phone (outgoing only line) in the Great Room for local, toll-free, credit card and collect calls. Should anyone call for you during your stay, we are happy to deliver a message to your room. Messages are left discretely at your door, if you've stepped out.
The inn has wireless internet, with the strongest signal in the Great Room. A laptop computer, with wireless card, is needed for access. Please do remember that we are in a rural area, and that service is subject to interruption at times. Laptop computers set up to dial into a toll-free or local number can be used in the Great Room as well, by connecting to the guest phone telephone jack. If you need to surf the internet without a computer, the Belgrade Library, approximately 1/2 mile south of the inn, offers public access. While we are happy to print boarding passes, directions and other information for you, for security reasons we are not able to allow guest access to the inn's computer.
When is the restaurant open?
We’re open for dinner Thursday through Sunday most of the year. After Columbus Day in October through New Year's Eve, service is just on Fridays and Saturdays. January through April we are open for Valentine's and Easter weekends, and start back with Friday and Saturday service as of Mother's Day, and Thursday through Sunday as of Memorial Weekend.
We have two seatings, beginning at 6:00 p.m. and 8:00 p.m. Breakfast is served to overnight guests of the inn only, or for a private function. Luncheon is not served, except by advance arrangement for a business or social event.
Why are reservations required?
Due to our intimate size, seating is very limited. Additionally, all of our menu items are prepared fresh and from “scratch” on site, so our food preparation and staff scheduling are based on the number of reservations each day. For a summer reservation, a large group, or a holiday or event weekend, we recommend calling at least two weeks ahead. The rest of the year, one week ahead is usually sufficient.
Why is a credit card required to reserve?
Although it may seem an unusual request, we’re so small – just 16 seats – that last minute cancellations or “no shows” have a very damaging effect. A party of 4 is one quarter of our dining room; it’s like reserving for a party of 25 at a larger restaurant. As such, for parties of 4 or more, we require a credit card to reserve; for holiday and special events, a credit card guarantee is requested from all tables. There’s no charge on the card unless there’s a cancellation in the party, generally after 3 pm the day of the reservation. (For large parties and special events, a longer timeframe may apply.) That means that if there will be fewer diners in your group than planned, or your plans change altogether, you have right up to 3 pm that day (typically) to let us know and avoid a charge. That way, we may able to reach a guest our waiting list instead.
What's included in the dinner price?
Prix fixe, in French, means “fixed price”. Our five course dinner format is appetizer, soup, salad, entrée and dessert; all five courses are included in the fixed price. During the quieter season, we may feature a three course format instead -- soup or salad, entree, and dessert. We do have a la carte items as well (non-alcoholic beverages and optional starters), available for an additional cost, if you’d like. An 18% service charge, as gratuity, is added, and goes directly to your server, and 7% Maine sales tax is added to the bill as well.
A multi-course dinner seems like a lot of food!
We portion each course appropriately, so that you can enjoy the entire dinner experience without feeling uncomfortably full.
What's the menu like?
Our menu items themselves change weekly, but our format stays the same. With the five course format, we start out with a house appetizer, then there are two soups to choose from, then two salads, four entrees and three desserts. With the three course menu, we have either soup or salad to begin, then three entrees and three desserts. Vegetarian options are always included.
It's hard to categorize our food. There are influences of French, Southwestern, Italian, and Spanish cuisine, but probably the best description would be "contemporary American". Our belief is that products should be always fresh and high quality; grown or raised locally when possible; seasonally appropriate; well-matched flavor wise, cooked carefully using the method most suited to enhance its qualities; never overwhelmed by heavy breadings, sauces and seasonings, and attractively presented.
To get a better idea of the type of cuisine we serve, a sample menu is provided on our "Dinner" page.
What will be served the night I dine?
Because our selections are based on the ingredients we judge to be of the best quality, the most flavorful, and the freshest that week, we don't set the menu until the first day of service. Unfortunately, because we have such limited seating, we are often fully booked before the menu is set -- especially during the summer. If you don't feel comfortable reserving a table without knowing the menu, or you'd just like to keep up with what we're serving, please ask to be added to the weekly menu email list. While cooking the food often takes up much of our time, we'll do our best to post the week's menu as soon as possible after it's set.
What about dietary restrictions?
We ask about food allergies at the time of booking, because it’s important to us that all our guests are able to enjoy the evening. With advance notice, we’re usually able to plan the week’s menu to assure that there’s an appropriate choice for everyone. (It is important to note, however, that even with careful planning on our part, we’re not able to guarantee that our kitchen is free of all traces of allergens.) Please be sure to tell us, when reserving, about any allergies that may concern your party, and don’t hesitate to remind your server that evening as well.
In terms of last-minute substitutions and menu changes, we do our best to accommodate when possible, but please keep in mind that it may take a bit longer, cost a bit more, and may not be as well-suited in terms of flavor combinations.
Does the inn have a wine list, or full bar?
Wings Hill currently does not have a liquor license. You are welcome to bring your own libations’ we’re happy to provide ice, stemware and other amenities. There is no corkage charge. We do have mixers available from our beverage selection if you’d like to bring along liquor.
Day's Store, just across from the inn, offers a selection of beer, wine, liquor and champagne. Off-season their hours are generally until 7 pm; during the summer, until 9 pm. You can call them at 495-2205 to check.
What size party can you accommodate?
While we’re often able to make arrangements for larger group functions, generally speaking, the largest group we can accommodate at a single table for a standard dinner reservation is eight. Our ability to host larger groups depends on the other reservations, both dining and lodging, for that evening.
Do you have a children's menu?
Our dinners are approximately two hours long, and our menu and atmosphere generally do not meet the needs of young children. Unfortunately, we’re not able to provide special selections, portions or pricing for children; the charge for each guest at a table, regardless of age or amount consumed, is the full fixed price.
How is the dining room set up?
We have several dining areas that we use. Our main dining room has a table that accommodates up to eight guests, as well three smaller tables for groups of two to four each. We have a smaller, private dining room with three tables for four, and often use this space for small functions.
During the summer, we seat on our fully screened, lakeview wraparound porch as well. Our waitstaff prepares the dining room each evening based on the final configuration of that night’s reservations. As such, we’re happy to note any requests made at booking, but cannot always guarantee a particular table.
Is there a dress code?
Many of our guests do "dress" for dinner, but jacket and tie are never required. We do ask that guests not wear cut-off jeans or tank tops. While we've even had arrivals in tuxedos and prom gowns, the most common dress style is "business casual" ... khakis or chinos and collared button-down or golf shirts.